@ Dear Valued Customer,
We wish to inform you that, starting from September 1, 2024, we will be implementing a revised fee policy.
*** In cases when a user has asked Dzing to request back funds spent with a payment card
** Failure to provide KYC refresh information within 30 calendar days
* Investigation of payment status by request of customer
Dzing is temporarily restricting the functionality of our customers’ accounts to receive incoming payments or make outgoing payments other than to other accounts held in the customer’s same name. This is whilst we re-evaluate our internal processes and product offerings and also to ensure that we satisfy our regulator that we meet current regulatory requirements.
The permissions and restrictions that the firm are currently employing are detailed on the FCA register.
We will be looking to restore the complete functionality on our accounts as soon as possible and will keep all of our customers directly informed.
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